My Shopify Store Is Not Loading in My Country: Causes and Fixes

Common Symptoms of a Regional Shopify Loading Problem

The issue may appear in several ways depending on the browser, device and internet provider being used.

• The store opens through a VPN but not without one
• The store opens abroad but not in Nigeria or another particular country
• The myshopify.com URL works but the custom domain does not
• The browser displays “This site can’t be reached”
• The browser reports that the server IP address could not be found
• The website loads on mobile data but not on Wi-Fi
• The website loads on one internet provider but not another
• The www version works but the root domain does not
• The root domain works but the www version does not
• The store loads intermittently
• The domain displays an SSL or privacy warning

These symptoms do not always have the same cause. Testing the store systematically is therefore more reliable than immediately changing random DNS records.

Why Can a Shopify Store Fail to Load in One Country?

DNS translates a domain name such as example.com into the server address used to deliver the website.

Different internet providers and public DNS services may temporarily hold different cached versions of the domain’s DNS records. When the domain has recently been changed or contains conflicting records, users on one network may reach the correct Shopify destination while users on another network reach an outdated or incorrect destination.

Possible causes include:

• An incorrect root A record
• More than one root A record
• An incorrect www CNAME record
• An outdated AAAA or IPv6 record
• DNS propagation after a recent change
• Incorrect nameservers
• Cloudflare proxy or SSL settings
• An SSL certificate still being issued
• A local internet provider caching old DNS information
• A browser or device DNS cache
• Domain verification not completed inside Shopify
• Regional routing or ISP problems

1. Test the Store Using Different Networks and Locations

Before editing DNS, confirm whether the problem is genuinely location-specific.

Perform these tests:

• Open the website using your normal Wi-Fi
• Open it using mobile data
• Try a second internet provider
• Test on another phone or computer
• Use an incognito browser window
• Try the root domain and the www version
• Connect to a reputable VPN location
• Ask someone in another country to test the website

Interpret the results

If the store fails everywhere, the issue is probably not limited to one country.

If it works only through a VPN or through certain internet providers, DNS caching, routing or an ISP-related problem becomes more likely.

If the myshopify.com address works but the custom domain does not, focus primarily on the custom-domain configuration.

2. Test the Shopify-Provided Domain

Every Shopify store has an address similar to:

your-store-name.myshopify.com

Open that address directly.

If the myshopify.com address works

The Shopify storefront is online, and the problem is more likely connected to the custom domain or DNS configuration.

If the myshopify.com address also fails

Check:

• Whether the online store is active
• Whether the store is password protected
• Whether the Shopify account has a billing problem
• Whether the theme has a serious technical error
• Whether Shopify is experiencing a platform incident

3. Check the Domain Status Inside Shopify

From the Shopify administrator dashboard, go to:

Settings → Domains

Select the affected custom domain and review any warning or action message.

Shopify may report issues such as:

• The A record does not point to Shopify
• The CNAME record is incorrect
• SSL is pending
• The domain is not verified
• Another A record is conflicting
• A DNS change is still being detected

The values shown in this screen should be treated as the primary instructions for that specific domain.

4. Inspect the Root A Record

The root A record connects the main domain to an IPv4 address.

At the domain registrar, open the DNS-management area and locate the record with:

• Type: A
• Name or Host: @

Shopify’s current official default value for a manually connected third-party root domain is:

23.227.38.65

The record will commonly look similar to:

Shopify’s official instructions also advise removing other A records for the root domain when they conflict with the Shopify connection. 1

Do not delete unrelated DNS records

MX, TXT and email-verification records may be required for business email, Google Workspace, Microsoft 365, Zoho Mail or other services.

Only modify records responsible for website routing unless you understand the purpose of the other entries.

5. The A Record Fix Discovered During Real Testing

In the case demonstrated in the accompanying video, the Shopify store loaded when tested outside the affected country but failed for some users in Nigeria.

The domain was purchased and managed through a third-party provider, which meant its DNS records had to be configured manually.

Testing indicated that the root A record was responsible. After the last segment of the Shopify-related IP address was changed from 65 to 72, the store began loading correctly on the affected network.

Why this case matters

It demonstrates that a regional loading issue can originate from the domain’s DNS destination rather than from the Shopify theme, products or customer’s browser.

Why the solution must not be applied blindly

Shopify’s published default remains 23.227.38.65. Therefore, readers should not change their DNS to an address ending in .72 simply because it fixed another store.

Use the .72 address only when one of the following applies:

• Shopify Admin explicitly displays that value for your domain
• Shopify Support supplies that value for your store
• A verified domain diagnostic confirms it
• You are reproducing a documented configuration supplied for the affected domain

6. Check the WWW CNAME Record

The www version of a third-party Shopify domain should normally use a CNAME record pointing to:

shops.myshopify.com

The record commonly looks like this:

Shopify’s current Namecheap instructions, for example, specify an A record for @ and a CNAME record for www pointing to shops.myshopify.com. 2

Common CNAME mistakes include:

• Pointing www to the root domain incorrectly
• Leaving an old website builder’s CNAME active
• Using the complete domain in the host field when the registrar expects only www
• Creating both a CNAME and A record for www
• Adding quotation marks around the destination

7. Review the AAAA or IPv6 Record

An AAAA record points a domain to an IPv6 address.

Shopify’s current manual-connection documentation includes the IPv6 address:

2620:0127:f00f:5::

If Shopify Admin requests an AAAA record, make sure it matches the displayed value. If an old AAAA record points to a previous hosting provider, some networks may attempt to use that incorrect IPv6 destination. 3

Why IPv6 can create regional differences

Some internet providers prefer IPv6 while others still rely mainly on IPv4. A wrong AAAA record can therefore affect one provider even when the A record appears correct.

8. Remove Conflicting Website Records

A domain should not normally have several competing root A records unless the service specifically requires them.

Conflicting records may remain from:

• Previous WordPress hosting
• GoDaddy Website Builder
• Wix
• Squarespace
• Cloud hosting
• A parking page
• An old CDN

Compare every web-related record with the requirements shown inside Shopify.

Do not remove MX, SPF, DKIM, DMARC or other email-related records merely because they do not point to Shopify.

9. Allow Time for DNS Propagation

After changing DNS, different networks may update at different times.

Shopify states that domain updates often take effect within approximately two hours but can take up to two days. 4

During propagation:

• The website may work on one network but not another
• The www version may update before the root domain
• A VPN may show the updated result sooner
• Your browser may continue displaying a cached error
• SSL may remain pending temporarily

A change appearing immediately in one test does not mean every resolver worldwide has updated at the same moment.

10. Check the Shopify SSL Certificate

Shopify automatically provisions SSL for properly connected domains.

Inside Settings → Domains, look for:

• Connected
• SSL pending
• Needs attention
• Not connected

SSL may remain pending while DNS is incorrect or still propagating.

Avoid installing a separate SSL certificate for the Shopify storefront unless Shopify or the domain configuration specifically requires another setup.

11. Clear Browser and Device DNS Caches

After correcting the records, your device may continue using the old result.

Try the following:

• Open the website in an incognito window
• Restart the browser
• Restart the device
• Restart the router
• Switch between Wi-Fi and mobile data
• Temporarily test a public DNS resolver
• Clear the operating system’s DNS cache

Do not keep changing DNS repeatedly simply because one device still displays an old cached result.

12. Check Whether the Problem Is ISP-Specific

If the domain works on one Nigerian network but fails on another, the DNS configuration may already be correct while an internet provider is still caching an outdated result.

Collect the following evidence:

• The affected internet provider
• The exact browser error
• The time of the test
• Whether the root and www domains behave differently
• Whether a VPN resolves the problem
• Whether mobile data works

This information can help the domain provider, Shopify Support or the internet provider investigate the problem.

13. Review Cloudflare or Proxy Settings

If the domain uses Cloudflare, the DNS records may appear correct at the registrar while the authoritative DNS is actually managed inside Cloudflare.

Check:

• Whether the domain uses Cloudflare nameservers
• Whether the A and CNAME records are correct inside Cloudflare
• Whether the proxy is enabled
• Whether SSL mode is appropriate
• Whether redirect or firewall rules block a country
• Whether bot-protection settings affect legitimate visitors

When troubleshooting, follow Shopify’s current instructions for external proxies and confirm that the proxy is not hiding or replacing the required DNS destination.

Video Tutorial: Fix a Shopify Store That Does Not Load in Certain Countries

The following video demonstrates the real case in which a third-party domain’s A record was preventing a Shopify store from opening for users in a particular country.

What the video covers

• Confirming that the website works through another location
• Identifying the custom domain as the likely source
• Opening the domain registrar’s DNS settings
• Locating the root A record
• Correcting the Shopify-related IP value used in that case
• Testing the store again from the affected country

Shopify Regional Loading Troubleshooting Checklist

Final Verdict

When a Shopify store loads in some countries but not in others, the problem should not immediately be blamed on the theme or Shopify platform.

First test the custom domain, the myshopify.com address, multiple internet providers and a VPN. If the custom domain is the only failing address, inspect its DNS configuration.

The root A record is one of the most important records. In the real case demonstrated in this tutorial, changing the ending of the Shopify-related IP address from .65 to .72 restored access for affected Nigerian users.

However, Shopify currently publishes 23.227.38.65 as its default IPv4 address for third-party root domains. Readers should therefore use the exact value displayed inside their own Shopify domain settings rather than copying an IP address from another store. 5

Also inspect the www CNAME, IPv6 record, competing A records, SSL status, active nameservers and DNS propagation before concluding that the store is being blocked in a country.

Frequently Asked Questions